FAQs

Get answers to the following diamond selling frequently asked questions:


 What secondhand diamonds do you buy?

We buy all natural, cut and polished diamonds, of 0.5ct+. We also buy certified gemstones of 1ct+, diamond jewelry, designer jewelry and luxury watches.


How much will you pay for my used diamond?

You can typically expect to receive 20%-40% of what was paid at retail. To receive your price quote, fill out the online form and our diamond experts will be in touch shortly with a price.


When will I get paid?

We will send you a check the same day an offer is accepted or we will wire the money straight into your bank account the same day.


How can I trust you?

This is exactly why we set up the Diamond Whisperer! Diamond selling can feel daunting if it is not something you have done before. We have met too many people over time that have been overcharged when purchasing diamonds and underpaid when selling. We deal with hundreds of different parties, most of whom FedEx their diamonds to us for evaluation. We have never had an incident where the diamond is lost (and you can rest assured that your diamonds are always insured). Nor have we had any complaints or issues with non-payment. We pay fair prices and pride ourselves on providing a transparent service. We are THE trusted buyer when it comes to diamond selling.

But don’t just take our word for it- check out our testimonials for words from some of our past customers. We have an A+ rating with the Better Business Bureau and are members of the AGS, Jewelers Board of Trade, Jewelers Vigilance Committee and National Pawnbrokers Association.


 Do you purchase jewelry?

Yes. We buy a wide range of jewelry including: diamond jewelry, designer jewelry, vintage/antique jewelry and gemstone jewelry. We will pay you for not only the stones but also the gold, platinum or silver.


 What if I don’t know what kind of diamond I have?

If you have a grading certificate/appraisal or even the original receipt from the jeweler, it may contain some pertinent information. If not, you can use our Education section to research the carat weight, color, clarity (you’ll need a loupe (10x magnifier) for this though). Alternatively, send it or bring it in to us for review. To send the item in yourself or schedule an appointment, please call us on 646 758 0270.


 Will you take the diamond out of my ring?

To confirm the grade of the diamond, we normally need to remove the diamond from the ring. We will try to give you an initial valuation first, so that we know if it is worth taking the diamond out. Don’t worry, we will always ask you for permission before removing the stone.


 Do you sell diamonds?

Yes. If you are looking to sell a diamond to buy a new one, we will work with you on your ideal new diamond. We offer up to 20% more on your offer in the form of store credit when you upgrade your diamond with one of our partners.


 Can I sell my diamond from Canada?

Diamond Whisperer buys diamonds, diamond jewelry and luxury watches from Canada. We use Brinks and FedEx Priority Overnight to ensure a fast and safe delivery of your items to our New York headquarters. There are 3 key differences to keep in mind when selling stones from Canada to Diamond Whisperer:

– When possible we ask that stones be sent loose for tax and import duty reasons.

– We have a minimum second-hand value threshold of $1,500 for items from Canada. Please contact us to ascertain whether your items meet this minimum.

– Diamonds must be certified by recognized international laboratories such as the GIA, IGI, HRD, EGL USA or AGS. Canadian customers selling a luxury watch must be in possession of its box and papers.


 Who is Diamond Whisperer?

Founded in 2012, DiamondWhisperer.com is the consumer website of White Pine Trading LLC, a leading buyer of consumer-recycled diamonds. Find us at www.whitepinediamonds.com. We are proud members of the Jewelers Board of Trade and the Jewelers Vigilance Council. We buy tens of thousands of carats of diamonds each year and have an A+ rating with the BBB. We treat every customer like our first, so don’t worry, we will spoil you like we spoil all of our customers- whether you are selling a 0.50 ct diamond or a 5 ct+. Diamond selling is made easy with Diamond Whisperer, our service is fast, free and completely secure.


 Diamond selling online- is it safe?

When working with an established and trustworthy diamond buyer such as Diamond Whisperer, it is entirely safe to sell online. We pay for all the shipping and the insurance of your item, notify you once we receive the item where it is opened on camera and either get you paid or return it back free of charge (if you do not accept the offer). There is no We have an A+ BBB rating, have worked with hundreds of satisfied customers and are a division of a large, international company.


Selling your diamond

We walk you through every step of our process:

  • Diamond valuation
  • How we ship diamonds
  • Diamonds insurance
  • So that you are comfortable in selling your used or second-hand diamonds


Associations

Diamond Whisperer is a member of the Jewelers Board of Trade, AGS, Jewelers Vigilance Committee and National Pawnbrokers Association. We buy tens of thousands of diamonds each year, work with Brinks Security to ensure the safety of your diamonds and have an A+ rating with the Better Business Bureau, so you're in safe hands.